Expectation Escalation
Work TransformationProvisional
AI enabling faster delivery simultaneously raises stakeholder expectations for what individuals can produce, creating a treadmill effect
Evidence
“I thought it was they asked me to do too much and I kept saying as much. ... I just delivered that for 25 to 30 tasks that I did.”
“I think the thing I'm getting better at is responding to terrible dysfunctional expectations of stakeholders because I can do things faster.”
“We had two weeks we lost all the vendors like all of them like 45% reduction but just in the design team. So we were still supporting 14 delivery pods and we're like oh crap how are we going to keep the ship right?”
“I'm on one week sprint cycles here at [organization] on my product, which makes you want to really pant. So I have to use AI to at least help me get drafts or clean up a report.”
“I think they want us to be like down 10 hours of work a week with these tools by the end of the year.”