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Paul Sherman

Corporate Tooling Gap

Work TransformationProvisional

A mismatch between the AI tools an organization officially provides and what individuals actually need to do their work, leading to shadow IT, personal device workarounds, or side-of-desk experimentation

6 sessions12 annotated passages

Evidence

Google AI Studio has been my favorite tool to use. That's my primary tool, but it's all side of desk. I literally when this came out, they didn't even roll it out to everybody... So, I would sit here and then my actual AI computer was on my left.

They are throwing every single tool our way. And I feel bad for our designers because they have even more. Like for example Linear and then there's Cursor and then we have all the Figma Make.

We already went from Rive mania to Figma Make mania and now we're on like Cursor mania. It seems like there is always a new tool and you have to almost use all of them to feel comfortable.

My designers are not getting something as thorough as this. We've done little mini pilot sessions before we even get to the training sessions as a group. So we're super lucky because my designers are literally just being told by their manager like, "Here's Figma. Go play with it.

they have made Copilot available to everybody. I have thoughts on that. I hate Copilot, but our legal team is using it to streamline writing certain kinds of documentation that's repetitive, of course with gross human oversight.

[Employer] is extremely concerned about cybersecurity. We own a third of the electric grid and we get I think millions of cyber attacks a day, literally. So we have ways to, I mean it's very, very locked down to the point that even if I go to a site that has AI, the word, in it, I can't go to it. So the tools I can use at work are limited. Also, if there are new tools, the problem is a lot of the software tools that have been used before, whether it's Miro or Figma or anything, all of a sudden that has an AI component and a lot of them are not approved for different reasons.

I was really, really looking forward to learning how to use [Kiro] more and more, and then they pulled the rug from under our feet, and so I started researching other tools, but as of now, I can't bring anything in.

We're not allowed to use Figma Make because of their licensing agreement. And there's other tools. We're not allowed to use Lovable. I mean, right now we're not allowed to use the Google tool, but I just went home one day and just experimented on my own computer. It's not in the [employer] environment.

Yeah. So there's Copilot. We can use Copilot and we can use Canva AI. But I learned a thing. So, if I get off of the school district's network and use the guest network, I can access any AI I want.

Gemini and Perplexity. Yeah, those are the ones. I really love Gemini, but I use it every time I'm not on the school network.

So that actually, I used to work at [former company] and I started as just a presentation specialist putting together all the PowerPoints for the senior leadership and then maybe a year and a half into that I got moved to the Chief of Staff team for one of the EVPs that was data and analytics, and then became decisions and analytics, and they started talking about ChatGPT and how [former company] was getting involved with AI. And one of the VPs that I was supporting, Ragu, he was like, to me, the genius in AI, everything, you know, it's that kind of person you look and said, "Oh my gosh." And when they said, "Ragu, where should I go?" It's like, "Well you start playing with ChatGPT, look for Google, some classes." And then I start like dipping a little bit and then my first experiment was, okay, let me, in my personal, let's start with the personal first because [former company] was kind of funny, they were exploring a lot of things in AI but everything was like firewalled so everybody was trying at home but we could not actually try. It was kind of, I never understood that whole rationale behind.

So that was kind of helping the background in my English, like the writing skills, but also kind of making it easy and faster. Okay, that's the communication that I need to send for all the mentees for this week, what they need to do or not. So just give the bullet points and ask them to create. So I start moving like that. And because we could not use this at work, I was doing my personal on my phone and then I was emailing myself at work, said "midnight ideas, insomnia crisis." So people said, "Oh my gosh, P13 is having brilliant moments, you know, at night." But it's like, they're blocking. But it was funny because most of the VPs were doing the same thing.

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