Web-Based Inventory Ordering & Management Application
This client came to us to help unkink their aging desktop application's workflow and information display issues while moving to a browser-based application.
Our first task was to document and understand the worfklows using task analysis techniques. Then we conducted remote interviews to understand how users incorporated the application into their tasks and where they experienced pain points.
Next, we worked up simplified box-and-arrow workflows, medium-fidelity wireframes, and storyboards to show how the simplified workflows would be represented with screens.
We went back to a group of representative users to validate the redesigned workflows and gather feedback about the information displayed in the wireframes. During this phase we also reorganized the information architecture, selected a more usable and responsive navigation method, and tested these with users as well.
The application entered service in late 2014.