Upcoming: The Onboarding UX – Cleveland, June 23

On June 23 I’ll be giving a presentation at UXPA Cleveland on the onboarding user experience. Talk title is “How Not To Suck At Onboarding: Patterns and Anti-Patterns Explored” and I’ll be, well, here’s the blurb from their event calendar:

What’s with the relative lack of love for user onboarding among UX practitioners? So many of us researchers and designers focus on creating great product and service experiences, yet we often give scant attention to one of the most important parts of the user experience: the critical phases between the time when someone first installs or signs up and when they’ve incorporated your offering into some aspect of their life. 

Paul Sherman will provide you with ammunition you can use to sell the value of user onboarding design in your organization, as well as sharing some great, good, and not-so-good examples of user onboarding experience design from around the web and mobile. 

If you’re near Cleveland on June 23, stop by!