eBay Made Me Think…But Not In A Good Way

[Note: this is a repost from the old UsabilityBlog. I’m just moving some “greatest hits” over to the new site.]

Disclaimer: I am a user and fan of eBay. Just check out my profile – I’m a long time buyer/seller. When it comes to user experience, they do lots of things right.

Here’s one thing they did wrong: They provided half-hearted, linkless “help” in the form of “to do x, go to [place A] or [place B]“, without including links to those locations. This is a no-brainer and should’ve been coded ages ago.

safe_image.phpAs a result, I had to hunt around for a small but still-annoying period of time before I found where I needed to go.

Somebody please add that to the eBay UX fix list.