Category Archives: Bad UX

User Onboarding: Patterns & Anti-Patterns

During my UX career I’ve had the opportunity to work on several new-to-the-world products, both for early-stage startups and established companies. One lesson I’ve learned is that a well designed, thoughtful initial user experience – that is, the onboarding process – is critical to driving user adoption. A few months back the Cleveland chapter of […]

Upcoming: The Onboarding UX – Cleveland, June 23

On June 23 I’ll be giving a presentation at UXPA Cleveland on the onboarding user experience. Talk title is “How Not To Suck At Onboarding: Patterns and Anti-Patterns Explored” and I’ll be, well, here’s the blurb from their event calendar: What’s with the relative lack of love for user onboarding among UX practitioners? So many […]

2003 Called…It Wants Its Error Message Back

File this under “anti-pattern”… here’s an error message I received from a web application when I clicked on something after I exceeded the automatic log out timer but the page didn’t refresh. Obviously this message is ugly and rude, but what else is happening here? Here’s a quick tally: 1. Dev-speak. Most of the message […]